The short version. Most unused items can come back within 30 days of delivery. Firearms, ammunition and a few other categories cannot. Email us before you ship anything back.
What you can return
New, unused, uninstalled items in original packaging with all parts and paperwork, within 30 days of delivery. If a part has been installed, fired, mounted, torqued, cut or modified, it is used. We cannot take it back as a return, but the manufacturer’s warranty may still cover it.
What you cannot return
- Firearms and serialized receivers once transferred to you. Inspect the firearm at your FFL before you complete the transfer. If something is wrong, refuse the transfer and contact us that day.
- Ammunition, primers, powder and other hazmat items.
- Suppressors and other NFA items once the transfer application has been submitted.
- Special orders, custom or engraved items, and anything marked final sale or clearance.
- Gift cards and digital downloads.
- Match entries, training classes and event tickets. Those follow the cancellation terms on the event page.
How to start a return
Email [email protected] with your order number and the reason. We reply with a return authorization and the address to ship to. Do not ship without an authorization. Many orders ship from our distributor’s warehouse, so the return address may differ from the address on your box. Packages that arrive without an authorization may be refused.
Return shipping and fees
You pay return shipping unless we made the mistake. Use a tracked, insured service, because we cannot refund items that never arrive. Original shipping charges are not refunded. All eligible returns are refunded less a 15% restocking fee. The fee does not apply when the item arrived damaged or defective, or when we sent the wrong item. Items that come back used, incomplete or without original packaging may be refused or refunded at a reduced amount.
Refunds
We inspect returns within 5 business days of arrival and refund your original payment method. Your bank may take several more days to post the refund.
Exchanges
We handle an exchange as a return plus a new order. That gets you the replacement faster and keeps stock accurate. If the new item costs less, we refund the difference.
Damaged, defective or wrong item
Contact us within 7 days of delivery and include photos. If the item was damaged in shipping or we sent the wrong thing, we cover return shipping and send a replacement or refund. A defect that shows up after use is handled under the manufacturer’s warranty. We will point you to the right contact and help if you get stuck.
Firearm transfers that cannot be completed
If you cancel a firearm order after it ships, or the transfer is denied or never completed, we refund the purchase price less a 15% restocking fee and the actual shipping cost in both directions. Your FFL’s transfer fees are between you and them.
Order cancellations
We can cancel an order that has not shipped. Dropship orders usually go to the warehouse within hours, so email us right away. Once an order ships, it is handled as a return.
Questions
Email [email protected] with your order number.